feedback

Clients regularly ask me about how they might criticise a colleague or employee, without that person taking offence – or how they might broach a delicate topic with someone. In most cases, the first step involves offering the colleague or employee some feedback. This is because an easy way to broach the topic (be it

Giving feedback is a lot more challenging in practice than it seems. It requires attitude, timing and technique. Let’s look at attitude first: What’s the purpose in giving someone feedback? To let off steam? Then, I button my lips. To put someone down? Button lips. To appear knowing? Lips. If I am interested in improving